We are committed to make your shopping experience easy and memorable. We want you to feel good and confident about what you buy from us. We stand behind every product we sell with a simple and easy return policy.

Your satisfaction is our highest priority. If you don't like a product purchased for any reason, even if it is not our fault, you can send it back for a full refund (minus shipping) within 30 days. You need to call (954 821 6345) or email us (support@buygreensavvy.com) before returning the product in order to receive a proper return address. If an item is returned to our billing office, 15% restocking fee will be charged.

If an item is defective or damaged, we will provide you full refund including the shipping cost for product delivery and return. Returned items must be in resellable condition, and must be returned with the original carton, packaging and receipt.

We are passionate about our customer service and we take every measure to make sure you are happy. We love to hear back from you about the shopping experience and the quality of products. Please write to us at support@buygreensavvy.com

Depending on the shipping preference, please wait for 3 days after the specified delivery period before notifying us. We will file a tracer with the carrier to track the shipment. Upon confirmation from the carrier of non-delivery, the merchandise will be replaced or a credit will be applied, or a refund check will be issued at your option.

Contact the carrier who shipped the merchandise, for example your local United Postal Service OR UPS office. Require UPS, or whoever the shipper was, to return the merchandise to us. DO NOT RETURN THE MERCHANDISE YOURSELF by Parcel Post. Retain all packaging and contact us at 954 821 6345

We respect your privacy and we are committed to protect your privacy. For this reason, we do not sell customer names to mailing lists or marketing companies. Any information you give us will only be used by us. There are certain very special exceptions to this rule that we detail below in our Privacy Policy. By visiting Buy Green Savvy, you are accepting our procedure described here in our Privacy Policy.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

We'll typically require your name, phone number, mailing address, e-mail address, and credit card information to process and send out your order as soon as possible. Your e-mail address (and your phone number) helps us to contact you about the status of your order. Sometimes we may ask you for feedback.

We keep track of your purchases primarily to help us giving you great customer service, but also so that we may occasionally notify you about products, services and changes to our Web site that we're hoping will be of interest to you. Knowing our customer's shopping habits also helps us improve the way we present information and products throughout the site. We store the information that you enter about yourself on our site in a totally secure database to which only we have access to. Again, there are certain special exceptions that are detailed below.

Whenever you place an order at Buy Green Savvy, you'll be using our secure server, which encrypts all of the information you give us before it is even sent to us, preventing any unauthorized access.

"Cookies" are small information files that your browser stores on your computer's hard drive. Our cookies allow you to do things like store items in your shopping cart between visits and allow us to remember your user name and e-mail address so you don't have to enter it every time you visit the site. However, if your Web browser does not accept cookies, you can still visit and use our store. We just might not remember who you are, so you might lose items in your shopping cart, or have to fill out all your contact information again.

We will not give or sell your personal information to any one else. We may provide general statistics about our customers' purchasing patterns as a group, but this is aggregated information without being personally identifying information.

Buy Green Savvy uses a efficient network of suppliers and standard shipping options throughout the US to bring you the very best in class products. We give your information to these people who ship your products so that they will bring the product to your doorstep. They are absolutely never allowed to contact you or use your information in any way besides to ship BuyGreenSavvy products to you when you order them. If BuyGreenSavvy is ever sold, it is likely that our assets would be acquired by the company that buys us. Assets to be transferred in an acquisition would likely include all of our database information, including customer information. If we are requested to release customer information in order to comply with law, or to protect somebody's rights or safety, we certainly may do so. Also, if we believe fraudulent activity is occurring, we may need to share your information with investigators to protect your or our property.

We welcome your questions and comments about our privacy policy. Please e-mail us at: support@buygreensavvy.com

We encrypt your name, address, credit card number and any other personal information using SSL (Secure Socket Layering) technology. SSL, the industry standard for secure online transactions prevents unauthorized access to your information so that your credit card number cannot be stolen or used.

To ensure the fastest delivery of goods to you, we'll ship your order by Fed Ex, UPS or the US Postal Service, whichever is most efficient in the circumstance. Shipping charges are retrieved from UPS & USPS and based on the weight of your shipment and the distance the package will be shipped.

Please note that in some cases, we have to charge more to ship items that are substantially heavier, bulkier. In these cases, we'll contact you prior to shipment and billing to advise you of any surcharge. We reserves the right to change shipping charges from time to time. When that happens, we'll post changes in this space one week ahead of time.